Shipping Policy
Thank you for shopping with JTO Fitness Solutions.
We aim to deliver your order quickly and safely. Please review our shipping policy below to understand how and when your items will reach you.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
- You will receive another notification once your order has been shipped.
- Orders placed after 5 PM or on weekends/public holidays will be processed the next business day.
Shipping Times
We ship worldwide. Estimated delivery times vary based on your location:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–14 business days |
| Canada | 10–20 business days |
| Europe | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of the World | 15–25 business days |
Please note: Shipping times are estimates and may vary due to customs delays, weather, or carrier issues.
Shipping Fees
- Standard Shipping: Calculated at checkout based on destination and weight.
- Free Shipping: Available on selected promotions or orders above a certain amount (as shown at checkout).
- Express Shipping: May be available for an additional cost depending on your location.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can monitor your delivery in real time.
Please allow up to 48 hours for tracking information to update.
Wrong Address Disclaimer
Please ensure your shipping address is complete and correct before placing your order.
If you enter an incorrect address, contact us immediately at support@jtofitnesssolutions.com
We are not responsible for orders shipped to the wrong address due to incorrect information provided by the customer.
Lost or Delayed Packages
If your package is lost or delayed beyond the estimated delivery window, please contact us at support@jtofitnesssolutions.com and we’ll help resolve the issue with the shipping carrier.
Customs, Duties, and Taxes
JTO Fitness Solutions is not responsible for any customs or import taxes that may apply to international shipments.
All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Damaged or Missing Items
If your order arrives damaged, please contact us within 7 days of delivery at support@jtofitnesssolutions.com with photos of the item and packaging.
We’ll work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about shipping, please contact us:
📧 support@jtofitnesssolutions.com